-
02 - Hello, it's me!
Call yourself and get routed into your remote inquiry
-
03 - Be more flexible on dates!
How to check for a time period when having the dates in variables
-
04 - Take me to your leader!
How to transfer call routing rules from one user to another
-
05 - Let me in!
How to setup a pin verification in front of your conference rooms
-
06 - Make it easy!
How to make use of rule parameters and extend the previous pin verification with them
-
07 - Welcome to Babylon!
Different approaches to implement multi language call routings
-
08 - Today I will stay in bed!
Let your call routing know about public holidays
-
09 - Don't be shy, be chatty!
How to use proper tracing in call routing scripts
-
10 - I can't hide anymore!
Longest waiting resp. longest idle call distribution
-
11 - What time is it?
A speaking clock as call routing script
-
12 - Rotating call distribution to engineers
A special call distribution approach
-
14 - Lua is coming closer
New "Zendesk Integration" version for VBScript and Lua based call routing
-
15 - Docs, Docs, Docs
New "Server Script API" and "GSE build-in function" format for VBScript and Lua
-
16 - Code, Code, Code
New "Function Collection" for VBScript and Lua based call routing
-
18 - Record and replace Announcements
How to record new announcements from within the call routing
-
19 - We are many
Figure the amount of currently logged in users of a user group
-
20 - How to place your own VBScript/Lua code into separate files
and include them into your call routing
-
21 - The world isn't black & white, or is it?
How to implement black or white listing incoming calls
-
22 - Meet the "PreProcessing"
A method for global call routing rules
-
23 - Persistent Variables in the cloud (SwyxON)
An attempt to use the persisten variables in a SwyxON environment