EMES Posted October 7, 2022 #1 Share Posted October 7, 2022 Hello there, We experience multiple cases of "bugged" calls from our customers. We have 20 employees and now for over a week 5 of the employees got the same problem. When someone calls them from outside they establish the connection but whether the customers nor our employees hear anything. Internal calls work just fine and if we call a customer than its also working like usual. The Problem's just the incoming calls Our workaround at the time: Hold the call for about 1 second and continue it afterwrds. Any suggestions for a permanent solution? Greetings, Marco Link to comment Share on other sites More sharing options...
Please Posted August 13, 2023 #2 Share Posted August 13, 2023 Hello Marco, Did you find a permanent solution in the meantime? I experience the exact same problem. Greetings, Hans Link to comment Share on other sites More sharing options...
theDude Posted September 28, 2023 #3 Share Posted September 28, 2023 Hi there. I'd try cutting back the codecs to only 711 (Server/users and Trunks) and maybe disabling the "early media" setting. To go deeper wireshark would halp, to see if codec mismatch or anything is coming at all. kr, theDude Link to comment Share on other sites More sharing options...
Most Valued User MarkRussell Posted October 17, 2023 Most Valued User #4 Share Posted October 17, 2023 You say the problem is only inbound calls ? What type of trunk is it, Sip Authenticated or IP Authenticated ? Is the incoming call a ddi direct to a user or via a script ? what version are you running ? The fact that this is only incoming calls and not outgoing suggests a problem with the sip signalling of IP address, well that would account for no inbound audio, but no outbound adios is very strange. I would suggest looking at a wiresharke trace to get the info as to where the traffic is going. Link to comment Share on other sites More sharing options...
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