DNW66 Posted June 15, 2020 #1 Share Posted June 15, 2020 I have four out of hours engineers on a weekly rotation. Each monday I have to edit my call routing with the details of that weeks on call engineer. As the sequence of engineer rotaion never changes, I was wondering how I could scipt this so the call is passed to the correct enginer for the week they are on call. i.e week 1 route to engineer 1 week 2 route to engineer 2 etc etc and this rotates through the four engineers on a week by week basis continually. I am open to any suggestions anyone may have. Thanks in advance Link to comment Share on other sites More sharing options...
Solution Tom Wellige Posted June 15, 2020 Solution #2 Share Posted June 15, 2020 Hi, I took the liberty to put all this into a complete script and wrote a small blog article about it. You can find it here: #12: Rotating call distribution to engineers Please feel free to ask any follow up questions. 2 Link to comment Share on other sites More sharing options...
DNW66 Posted July 6, 2020 Author #3 Share Posted July 6, 2020 On 6/15/2020 at 4:12 PM, Tom Wellige said: Hi, I took the liberty to put all this into a complete script and wrote a small blog article about it. You can find it here: #12: Rotating call distribution to engineers Please feel free to ask any follow up questions. Hi Tom, thanks for this. With a small amount of tweaking it's exactly what I wanted. Link to comment Share on other sites More sharing options...
Tom Wellige Posted July 7, 2020 #4 Share Posted July 7, 2020 Glad to hear that Link to comment Share on other sites More sharing options...
DNW66 Posted October 5, 2020 Author #5 Share Posted October 5, 2020 Hi Tom, How does the script determine which day (Sunday or Monday) is the first day of the week? Is there a way to change this? Link to comment Share on other sites More sharing options...
Tom Wellige Posted October 5, 2020 #6 Share Posted October 5, 2020 Just answered here: Link to comment Share on other sites More sharing options...
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