Moritz1 Posted June 12, 2020 #1 Share Posted June 12, 2020 Hello, I have the requirement to display the customer if a call is in queue for long time. My first idea was to just display the time in skin customization. But there is no widget for that. So I created an avi that change the the look after several seconds. After importing that avi the queue display an empty widget if line is ringing. Is that requirement even possible? What are the requirements for an "avi animation"? regards and thanks, Moritz Link to comment Share on other sites More sharing options...
Tom Wellige Posted June 14, 2020 #2 Share Posted June 14, 2020 Hi Moritz, I am not sure that I fully understand the setup. Are you using Visual Groups as queue or any other queue system (e.g. the build in queue in of the call routing)? Link to comment Share on other sites More sharing options...
Moritz1 Posted June 16, 2020 Author #3 Share Posted June 16, 2020 Hi Tom! thanks for your respond. Sorry for miss that info. We actually use SwyxIt 10. And just use "normal" lines that are redirected to all users. We plan the updare to visual groups/12 but I was not sure if there is another faster way before the update go in production. regards, Moritz Link to comment Share on other sites More sharing options...
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