Most Valued User Christian Posted November 14, 2017 Most Valued User #1 Share Posted November 14, 2017 Hi All, i just got a Swyx Monitor and Swyx Record test licenses for all my users, however, I'm not able to hoc-on to any ongoing conversation. I checked that the function profile of the agent has Monitoring enabled and my extension number configured in "call intrusion". Further the agent is using just his SwyxIT with a Headset connected, no deskphone, no CTI and is talking to an external number. However, when I dial his number, I get "from admin diabled"/ "vom Admin geblock" In IpPbxSrv.log i see the following: 14 12:57:39.460 003c2c Info SwSIP 0EBDDF38 0000026e SwSIPCall::ActionOnStartCall () SEND SIP INVITE 14 12:57:39.460 003c2c Info SwSIP 0EBDDF38 0000026e SwSIPCall::TraceTransition () Idle --evtStartCall--> InviteSent (Result: 0) 14 12:57:39.472 004468 Info SwSIP 05253BF8 0000026e SwSIPEndp::GetCall () Found call (0EBDDF38) with Call-ID 'MWRlMDM5OGMzZjIzNTNhNWE5Y2E1OTQzNTMwNWVlMTE.' in list of calls. 14 12:57:39.472 004468 Info SwSIP 0EBDDF38 0000026e SwSIPCall::PrintMessage () RECV SIP 100 Trying 14 12:57:39.472 00180c Info SwSIP 0EBDDF38 0000026e SwSIPCall::TraceTransition () InviteSent --evt1xx--> Calling (Result: 0) 14 12:57:39.472 004468 Info SwSIP 05253BF8 0000026e SwSIPEndp::GetCall () Found call (0EBDDF38) with Call-ID 'MWRlMDM5OGMzZjIzNTNhNWE5Y2E1OTQzNTMwNWVlMTE.' in list of calls. 14 12:57:39.472 004468 Info SwSIP 0EBDDF38 0000026e SwSIPCall::PrintMessage () RECV SIP 403 Forbidden 14 12:57:39.472 002a64 Info SwSIP 0EBDDF38 0000026e SwSIPCall::MapSipRespCode2DiscCause () Mapped SIP response '403 Forbidden' to disconnect cause 'PermissionDenied' 14 12:57:39.472 002a64 Info SwSIP 0EBDDF38 0000026e SwSIPCall::ActionOn3xx4xx5xx6xx () SEND SwTCL Disconnect(PermissionDenied, lateDisconnect=false, extCause=0) 14 12:57:39.472 002a64 Inf3 SrvPBXCtl 0EA15160 0000026e SPBXCall::EventDisconnected (PermissionDenied, lateDisconnect=false, extCause=0, '','',Unknown) 14 12:57:39.472 002a64 Info SwSIP 0EBDDF38 0000026e SwSIPCall::TraceTransition () Calling --evt3xx4xx5xx6xx--> WaitForDisconnect (Result: 0) 14 12:57:39.472 000aec Inf2 SrvPBXCtl 003B6DB8 0000026e SPBXCallFSM::ActionOnDisconnected () C1-D1 14 12:57:39.472 000aec Info SrvGk 05216E10 0000026e SDeviceImpl::DecrChannelCount (out) result: (used/max) in=1/0, out=0/0, both=1/0 (client [136] D. Fischer 323) 14 12:57:39.472 000aec Info SrvPBXCtl 0EA15160 0000026e SPBXCall::DecrementChannelCounter () decremented channel counter (outbound) at device 05216E10 14 12:57:39.473 000aec Inf2 SrvPBXCtl 0ECED530 0000026e SPBXCallHub::EventDisconnected (0EA15160, PermissionDenied, Normal, '323','D. Fischer 323',Compl:YES) 14 12:57:39.473 000aec Inf3 SrvPBXCtl 0EA15160 0000026e SPBXCall::GetRegisteredEntity () U:136 14 12:57:39.473 002464 Inf2 SrvPBXCtl 07908940 0000026e SPBXCallHubFSM::ActionOnDiscBWhileCting () 14 12:57:39.473 002464 Inf3 SrvPBXCtl 0EA15160 0000026e SPBXCall::GetRegisteredEntity () U:136 14 12:57:39.473 002464 Inf2 SrvPBXCtl 0ECED530 0000026e SPBXCallHub::DisconnectAndRemoveCall (call 0EA15160, PermissionDenied, ext cause 0) 14 12:57:39.473 000aec Inf2 SrvGk 05245960 0000026e SGkImpl::RemoveActiveCallForConId (0EA15160, 622) -> no int: 1, no ext: -1 14 12:57:39.473 000aec Info SrvPBXCtl 003B6DB8 0000026e SPBXCallFSM::TraceTransition () C1-D1 Dialing --Disconnected--> CallDisconnected (Result: 0) 14 12:57:39.473 002464 Inf3 SrvPBXCtl 0EA15160 0000026e SPBXCall::EventDisconnect (cause: PermissionDenied, ext cause: 0, discon. type: Normal) 14 12:57:39.473 002464 Inf2 SrvPBXCtl 0ECED530 0000026e SPBXCallHub::RemoveCall (0EA15160) 14 12:57:39.473 002464 Inf3 SrvPBXCtl 0ECED530 0000026e SPBXCallHub::RemoveCall (0EA15160) number of calls before erase: 2 14 12:57:39.473 000be8 Inf2 SrvPBXCtl 003B6DB8 0000026e SPBXCallFSM::ActionOnDisconnectFinal () C1-D1 14 12:57:39.473 000be8 Inf2 SwTCL 0EA15160 0000026e STclCall::SignalDisconnect (PermissionDenied, lateDisconnect=false, extCause=0) 0EBDDF38 14 12:57:39.473 000be8 Info SwSIP 0EBDDF38 0000026e SwSIPCall::SignalDisconnect () RECV SwTCL SignalDisconnect(PermissionDenied, lateDisconnect=false, extCause=0, '','',Unknown) 14 12:57:39.473 002464 Inf3 SrvPBXCtl 0ECED530 0000026e SPBXCallHub::RemoveCall () removed call 0EA15160 14 12:57:39.473 000be8 Inf3 SrvPBXCtl 0EA15160 0000026e SPBXCall::GetRegisteredEntity () U:136 14 12:57:39.473 001570 Info SwSIP 0EBDDF38 0000026e SwSIPCall::ActionOnDisconnectWaitForDisc() 14 12:57:39.473 001570 Info SwSIP 0EBDDF38 0000026e SwSIPCall::ActionOnDisconnectWaitForDisc() No valid pointer to last SIP request -> no need to send SIP response 14 12:57:39.473 001570 Info SwSIP 0EBDDF38 0000026e SwSIPCall::TraceTransition () WaitForDisconnect --evtSigDisconnect--> Disconnected (Result: 0) 14 12:57:39.473 000be8 Inf2 SrvGk 05245960 0000026e SGkImpl::RemoveActiveCallForConId (0EA15160, 622) -> no int: 1, no ext: -1 14 12:57:39.473 002464 Inf2 SrvPBXCtl 0EA15160 0000026e SPBXCall::SetCallHub (00000000) remove callhub 0ECED530 14 12:57:39.473 000be8 Inf2 SwTCL 0EA15160 0000026e STclCall::Unlink () from base call 0EBDDF38 14 12:57:39.473 000be8 Inf2 SwTCL 0EBDDF38 0000026e SBaseCall::SetTclCall (00000000) replaced TCL call pointer 0EA15160 14 12:57:39.473 001570 Inf2 SwTCL 0EBDDF38 0000026e SBaseCall::Destroy () 14 12:57:39.473 000be8 Inf2 SwTCL 0EA15160 0000026e STclCall::SetBaseCall (00000000) replaced base call pointer 0EBDDF38 14 12:57:39.473 002464 Inf2 SrvPBXCtl 0ECED530 0000026e SPBXCallHub::DiscRemovAllNonACalls (TooLate, ext cause 0) 14 12:57:39.473 001570 Inf2 SwTCL 0EBDDF38 0000026e SBaseCall::Unlink () 14 12:57:39.473 000be8 Info SrvPBXCtl 003B6DB8 0000026e SPBXCallFSM::TraceTransition () C1-D1 CallDisconnected --Disconnect--> Idle (Result: 0) 14 12:57:39.473 002464 Inf2 SrvPBXCtl 0ECED530 0000026e SPBXCallHub::EventNoMoreDestCalls () 14 12:57:39.473 002464 Info SrvPBXCtl 07908940 0000026e SPBXCallHubFSM::TraceTransition () Connecting --DisconnectB--> ReleasedB (Result: 1) 14 12:57:39.473 002464 Inf2 SrvPBXCtl 01C115C8 0000026e STraceIdContainer::Free (connID 622) Other logfiles don't have any matching entries for the timestamp, event log doesn't have any entries too. Any ideas on how to solve this? Many thanks Link to comment Share on other sites More sharing options...
chrisdub Posted October 7, 2021 #2 Share Posted October 7, 2021 Hello Christian, did you find a solution for this? We are encountering the same problem Thank you Link to comment Share on other sites More sharing options...
Most Valued User jodost Posted October 8, 2021 Most Valued User #3 Share Posted October 8, 2021 On 11/14/2017 at 1:21 PM, Christian said: However, when I dial his number, You may not only dial his number, but also the feature code suffix. Other idea: try switching off the encryption for the trunks. Link to comment Share on other sites More sharing options...
chrisdub Posted October 19, 2021 #4 Share Posted October 19, 2021 On 10/8/2021 at 11:21 PM, jodost said: You may not only dial his number, but also the feature code suffix. Other idea: try switching off the encryption for the trunks. Doesn´t work for us unfortunately Dialing is correct: Number of the User followed by the DTMF Code Failuremessage from SwyxIt: "Vom Admin geblockt". Logmessage is as shown above: "PermissionDenied" Link to comment Share on other sites More sharing options...
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