tniercke

Hi Folks, I am wondering if it is possible for user A to put a call on Hold and then some time later User B Activates that call from another phone. That's no out-of-the-box stuff, I know. Basically I am asking, if it is possible to activate a call that was previously put on hold from another phone / client using the CallID (or any other unique ID). So I thought using 2 dedicated internal numbers, one for putting the call on hold and the second for activating that call. But for that scenario I seem so need the VB functions PBXCall.Hold and PBXCall.Activate with the CallID as a parameter. My question is, if that is possible or if there are other ideas on how to achive the desired functionality. Maybe a conference-room for each call and connect User B into that conference-room? But then I do not have control any more of the incoming call, do I ? This should be achived: First: - User A answers an incoming call - User A connects / forwards the answered call to internal number 1 - an ECR-Script is triggered, which writes the callID and some other data to a Database - the answered call is then put on hold for ever - User A disconnects the call (from his local phone) Some time later: - User B picks up the phone and calls the internal number 2 - an ECR Script is triggered which gets the oldest CallID from the database - the CallID is then activated and connected to User B. - User A and the (previously put on Hold) customer talks - One of both ends the call. This is (until now) just a theoretical discussion. Greets Thomas