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Tom Wellige

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Blog Entries posted by Tom Wellige

  1. Tom Wellige
    From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.
     
    This blog article was originally posted on 20.11.2009 02:59
     
    Dear Swyx Users
     
    Did you know that Swyx Ware can recording all your incoming and outgoing calls?
     
    When Option Pack SwyxMonitor is installed, all trunk calls can be permanently recorded. The destination where the files are recorded is set in the SwyxWare Administration.
     

    Here one can enter a path to the directory in which the recordings should be stored. A dummy [trunkname] can be used for relating the recordings to the different trunks.
     
    Example:
    \\fileserver\recordings\[trunkname]
     
    The default setting uses the path:
    %APPDATA%\Swyx\Recording\[trunkname]
     
    All recordings are then saved locally among the application data of the user account under which SwyxServer is running.
     
     
    The files are saved following: Out#301#Smith, Peter#093775051#20081016#155844.wav
     
    This means that an outgoing call from the number "301" to Peter Smith with the number "093775051" was recorded on February 17, 2009 at 15:58:44. All recordings are now saved in these directories.
     

     
    Additionally, one can add a registry key to SwyxServer which then will included the CallID in the recording file name.
     
    Add a new value of type "String" with the name "CallRecordingFilenameFormat" to HKEY_LOCAL_MACHINE\SOFTWARE\Swyx\IpPbxSrv\CurrentVersion\Options
     

     
    Set the Value to:
     
    [calldirection]#[internaladdress]#[internaladdresscanonical]#[remotename]#[remoteaddress]#[date]#[time]#[callid]
     
    The files are then saved following: Out#301#Smith, Peter#093775051#20081016#155844#0000027033.wav
     
     
    Have a good weekend and happy Swyxing...
     
    Regards
    Mirjam
     
    @ IT Net World Ltd, NZ & AUS SWYX Distributor
    http://www.itnetworld.co.nz/
     
  2. Tom Wellige
    From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.
     
    This blog article was originally posted on 15.01.2010 00:54
     
    Dear Swyx Users
     
    Did you know that with SwyxWare V 7.0 the SwyxIt! "Call Journal" has been redesigned and offers now an even better overview of all your calls ?
     
    The calls are listed on different tabs such as "Caller list", "Redial List" "Missed Calls", "My Callback Requests" and even access to the "Recorded Conversations" is only one mouse click away.
     
    The "Call Journal" can be brought up via various options:
     
    1. You can open the Call Journal with the "Call Journal" symbol.
     

     
     
    2. if you call up the Call Journal from the "Missed Calls" option on the skin, the missed calls tab will be displayed immediately.
     

     

     
     
    The list directly shows important information for the calls and various options are available for handling the calls. For example, a.) you can call a subscriber directly from the lists, b.) send an instant message c.) or send an e-mail to the contact
     

     
     
    3. For direct access to your caller list you can also assign a hotkey via the SwyxIt! menu Settings/UserProfile/Keyboard/"All Calls"
     

     
     
    Have a good weekend and happy Swyxing...
     
    Regards
    Mirjam
     
    @ IT Net World Ltd, NZ & AUS SWYX Distributor
    http://www.itnetworld.co.nz/
     
  3. Tom Wellige
    From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.
     
    This blog article was originally posted on 29.01.2010 06:03
     
    Dear Swyx Users
     
    I’m sure many of you are familiar with Swyx’s powerful Conference Manager. These Conference calls are not limited to own employees, one can invite partners and customers to join whenever appropriate.
     
    But did you know that one can also invite muted participants in to a conference call ?
     
    Muted participants are participants who can listen to the conference call but not speak (ListenOnly).
     

     
    How to configure:
     
    In SwyxWare Administration you set up a conference room with the internal number '600'.
     
    With the help of the Graphical Script Editor you create a script that accepts calls to the number 600 and requests entry of a PIN. Depending on the entered pin, the call is branched: Callers who enter the sequence 1234 are forwarded directly into the conference (block 'Deliver'; to number '600'); callers who enter the sequence 6789 are also forwarded into the conference, but as listeners only.
     

     
    This functionality is implemented through an addition to the number of the conference room, the character sequence '#OWC'. Please note that the complete string of digits (<number of conference room>#OWC) must be dialed as a block number.
     
     
    Have a good weekend and happy Swyxing...
     
    Regards
    Mirjam
     
    @ IT Net World Ltd, NZ & AUS SWYX Distributor
    http://www.itnetworld.co.nz/
     
  4. Tom Wellige
    From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.
     
    This blog article was originally posted on 04.02.2010 23:01
     
    Dear Swyx Users
     
    Swyx's "Click2Dial" from any application is a well appreciated feature, all of you are familiar with. Highlight the number and press "F11" on your keyboard. But computer telephony integration (CTI) goes far beyond just doing phone calls from your desktop.
     
    CTI is all about bridging the gap between the phone system and the business application.
     
    Let's look at a very popular CRM solution today, MS CRM Dynamics.
     
    CTI for MS-CRM integration software is a flexible and user-friendly interface between Swyx and CRM Microsoft Dynamics application. MS CRM integration software enables you to provide superior customer service by connecting your phone system with the MS CRM application. Actions can be defined such as create new case, create new call note or simply open the account page depending on the number called, or line used to initiate the call.
     
    What happens with an incoming call?

    The application automatically displays record's information (prospect, account & contact) of the caller, and allows automatic creation of a new activity associated to a number if it is still missing in MS-CRM.
     
    It is even possible to pop- up information on customized entities.
     

     
     

    How to do an outbound call?
     
    You can click the Dial button in your MS CRM application or you can use the F11 function of Swyx. This gives you the possibility to directly reach the correspondent through the MS-CRM interface, or through the CTI for MS-CRM Integration search function.
     

     
     
    CTI for MS-CRM Integration allows you to create your custom actions. So, it is possible to add buttons and entries in context menus that allow you, for example, to localize a map on Google Maps or to call via Skype.
     

     
    An introduction video on how to install and configure the CTI for MS CRM application can be found here:
     

     
    Note, there is also a TAPI version available of this solution, allowing similar functionality with other phone systems.
     
     
    Have a good weekend and happy Swyxing...
     
    Regards
    Mirjam
     
    @ IT Net World Ltd, NZ & AUS SWYX Distributor
    http://www.itnetworld.co.nz/
     
  5. Tom Wellige
    From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.
     
    This blog article was originally posted on 19.02.2010 00:41
     
    Dear Swyx Users
     
    Did you know that with Swyx you can call your colleague's voicemail box directly?
     
    With SwyxIt!, this option is now right on your fingertip. Simply right-click on your co-worker’s speed dial and select "Call Voicemail". You will be connected straight to the voicemail box, no matter what call routing rules are activated.
     

     
     
    If you are using an older version of SwyxWare, no worries, you can also connect directly to someone’s voicemail via feature code  extension*71* .
     
    As an example, if I want to call Felix’s voicemail box from my desk phone, I just dial 302*71*
     

     
     
    Have a good weekend and happy Swyxing...
     
    Regards
    Mirjam
     
    @ IT Net World Ltd, NZ & AUS SWYX Distributor
    http://www.itnetworld.co.nz/
     
  6. Tom Wellige
    From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.
     
    This blog article was originally posted on 01.04.2010 00:36
     
    Dear Swyx Users
     
    Although it is not Friday today, here my weekly Friday Tip :-) Happy Easter egg hunting...
     
    SwyxWare includes a powerful fax engine. Users can be enabled to send and receive faxes right from their desktop. But did you know that one can also create and send serial faxes?
     
    This way you only need to compose one document for communicating to an extensive list of interested clients and customers, saving you time and money!
    Each fax is personalized so it appears to been written specifically to each recipient. And with Swyx Fax logging function, you have full control on which faxes could not be sent successfully.
     

     
    To perform a Swyx Serial fax, one has to create the fax message as a Word document and enter "defined serial print fields" instead of "address fields". Instructions on how to create a mail merge letter in MS Word can be found here.
    This simple function allows you to create and send serial faxes.
     
    Every serial fax has to begin with the command
     
    @@FAXMERGE@@  
    in a separate line, to indicate the beginning of a serial fax document to SwyxFax Server.
     
    Additional commands which can be used are listed below:
     

     
    Additional help can be found in the Swyx Fax Client help document, chapter "1.7 Sending Serial Letters via Fax".
     
     
    Have a good weekend and happy Swyxing...
     
    Regards
    Mirjam
     
    @ IT Net World Ltd, NZ & AUS SWYX Distributor
    http://www.itnetworld.co.nz/
     
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