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Tom Wellige

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Blog Entries posted by Tom Wellige

  1. Tom Wellige
    From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.
     
    This blog article was originally posted on 29.05.2009 02:54
     
    Dear Swyx Users
     
    All of us working daily on computers are familiar with the drag & drop technique, as its is a fast way to perform tasks.
     
    But did you know that SwyxIt! support this great function as well?
     
    Forwarding an incoming call via Drag & Drop is very easy and also very fast!
     
    If you receive an incoming call and you wish to forward the caller on to a destination configured on your SwyxIt! you can simply do so, by dragging the ringing line on to the according speed dial. This will active a blind call transfer.
     
    In the sample below, Felix phone starts ringing..., he receives an incoming call from 093756990.
     

     
    Further you can drag one line button on top of another one, and consequently all three parties talk in a conference call.
     

     
    There are more ways to use Drag amp; Drop within SwyxIt!. You can also transfer calls, or initiate multiparty conference calls. Don’t be shy and explore!
     
    Any questions?
     
     
    Have a good weekend and happy Swyxing...
     
    Regards
    Mirjam
     
    @ IT Net World Ltd, NZ & AUS SWYX Distributor
    http://www.itnetworld.co.nz/
     
  2. Tom Wellige
    From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.
     
    This blog article was originally posted on 26.06.2009 07:57
     
    Dear Swyx Users
     
    Did you know that with a couple of mouse clicks one can add a companies logo to the SwyxIt! soft phone?
     
    One characteristic of SwyxIt! is the fact that you can design the user interface to completely meet your requirements.
    This type of freely-configurable "interface" is called a Skin. Below you find a 6 step guide on how to add your company logo on to SwyxIt!
     

     
    This is how you change the Swyx logo on your phone to your corporate logo:
     
    Select menu File/Skin/Edit.
      The window "Hint" appears. Here you can find further help topics.


      Click on the Swyx logo


      The window Properties shows...


      Now select your new logo from option "Default".
    Valid formats are *.bmp, *.jpg, *.gif, *.tif, *.png
      Afterwards, click on File/Skin/Save
      This is just a start. There is also a manual available on "How to edit skins"
     
    With that you can get quick entry in the customization world.
     
    See or download other skin created by Swyx users from here.
     
    Note: You must have the appropriate rights granted by the system administrator to load, edit, and create Skins.
    The following rights are possible: "Editing of Skins allowed"
     
     
    Any questions?
     
     
    Have a good weekend and happy Swyxing...
     
    Regards
    Mirjam
     
    @ IT Net World Ltd, NZ & AUS SWYX Distributor
    http://www.itnetworld.co.nz/
     
  3. Tom Wellige
    From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.
     
    This blog article was originally posted on 02.07.2009 22:00
     
    Dear Swyx Users
     
    Did you know that with a single mouse click one can open an application or website directly from SwyxIt!?
     
    Shortcuts are used to create links to frequently used programs and web pages. This allows you to call an online phone book or open a word document with just one click.
     
    On the “Standard Skin”, only the Swyx logo is defined as a shortcut button. But one can easy can configure additional shortcut buttons with the Skin Editor. In the sample below you can see the Yellow-Page logo and three additional buttons on the top right corner.
     

     
    To link a web-site to a shortcut button is really easy:
     
    Right click on the logo and select properties


      Set the command field to "http://www.yellowpage.co.nz"
      Click on OK
      Finished !!!

    A single click on the shortcut is now opening the yellow-pages website :- )



    So far a no-brainer... additionally I have configured three more buttons.

     
    This is how you link a word document to a Shortcut button:
     
    Click the right mouse button on the Shortcut button.
      Click on "Properties"
      Enter the full path of the document to be run in the "Command" field. C:\Documents and Settings\[user name]\My Documents\IC_request_form.doc


      In the field "Working directory", you have the option of entering the path to the working directory you want.

    Programs sometimes require files which are stored in another location. For this reason, you enter the path to the working directory here so that these file can be located.
      Click on "OK".
      Finished

    A single click on the shortcut is now opening the word document 🙂

     
    It can also get more advanced, as one can run a small VB Script file, and pass on caller information such as number or caller names. The sample below opens Google and searcher for the number displayed in your SwyxIt soft phone.
     
        
     
    ' url to open dim szURL dim szPOSTURL szURL = "http://www.google.co.nz/search?hl=en&q=+" szPOSTURL = "&meta=cr%3DcountryNZ&" ' get SwyxIt Line Manager object dim clmgr set clmgr = WScript.CreateObject("CLMGR.ClientLineMgr") ' get currently selected line dim oLine set oLine = clmgr.DispSelectedLine dim szNumber szNumber = oLine.DispPeerNumber ' open URL if the number is not empty If Len(szNumber) <> 0 Then dim oWsh set oWsh = WScript.CreateObject("WScript.Shell") oWsh.Run szUrl + right(szNumber,Len(szNumber)-1) + szPOSTURL End If  
    Any questions?
     
    Have a good weekend and happy Swyxing...
     
    Regards
    Mirjam
     
    @ IT Net World Ltd, NZ & AUS SWYX Distributor
    http://www.itnetworld.co.nz/
     
  4. Tom Wellige
    From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.
     
    This blog article was originally posted on 31.07.2009 01:40
     
    Dear Swyx Users
     
    Swyx offers you all the flexibility to choose the Telco provider of your choice that suites your business needs best. And not only that, with Swyx you can have multiple trunk-lines of different carriers at the same time. With Swyx' smart least cost routing, one can save even more $.
     

     
    But it get's even better. You can actually call for free any SIP URI number. There are more and more businesses using IP-PBX's. This allows to perform free Peer2Peer calls without any carrier involved.
    So, what exactly is an SIP URI ?
     
    A SIP URI is a SIP addressing scheme, working similar like mailto URL, to call other people via the Internet. This makes it possible to reach a target via dialling a SIP-URI “sip:mirjam@itnetworld.co.nz” directly within SwyxIt! at ZERO cost!
     
     

     
    In the SwyxWare administration one can add a SIP URI as a public number for a User.
     
    Instructions on the necessary firewall / port-forwarding configuration to allow SIP traffic can be found here.
     

     
     
    As you see, it pays out for business owners to utilize the full potential of Swyx Unified Communication technology and reduce costs via smart call routing.
     
     
    Have a good weekend and happy Swyxing...
     
    Regards
    Mirjam
     
    @ IT Net World Ltd, NZ & AUS SWYX Distributor
    http://www.itnetworld.co.nz/
     
  5. Tom Wellige
    From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.
     
    This blog article was originally posted on 14.08.2009 00:16
     
    Dear Swyx Users
     
    To route calls based on days of the week or time of the day is very straight forward with SwyxWare. As en example, with the graphical script editor one can add the block “Check Time” and continue with the script depending on the result.
     

     
     
    The sample script above works like this:
     
    The script checks time and routes the call based on "Mo-Fri 8:30 am – 5:30 pm"
      If the call is outside business hours, the caller will hear a message and can leave a voicemail
      If the call is during business hours...

    a. the caller can enter the extension of the party if wants to reach.
    (In the sample the extension starts with 3 followed by two additional numbers)

    b. or, the caller can press
    5 for sales,
    6 for support
    or just wait and the caller will be forwarded to reception
      If the desired party is not picking up, the caller will be forward to voicemail.
      The sample script can be downloaded from here. Please note that one has to add and modify the desired announcements, e-mail addresses and extension range.
     
     
    Have a good weekend and happy Swyxing...
     
    Regards
    Mirjam
     
    @ IT Net World Ltd, NZ & AUS SWYX Distributor
    http://www.itnetworld.co.nz/
     
  6. Tom Wellige
    From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.
     
    This blog article was originally posted on 28.08.2009 06:00
     
    Dear Swyx Users
     
    With SwyxWare you can join internal and external subscribers to an ad-hoc conference with one simple mouse click. Let’s assume I am in a call on Line 1 with Tom...
     

     
    ... now Tom and I have a question for Mary.
     
    While I’m getting connected to Mary, Tom hears music on hold . Once connected I can simply click the “Conference” button on my SwyxIt! soft phone client and all three parties are connected together.
     

     
    Once the lines are merged, the Line key changes to Conference.
     

     
    Furthermore, one can add now even new subscribers to this existing ad-hoc conference call. Although only the person which is the conference controller can add more participants to this conference, one can add as many users as there are lines available into an ad-hoc conference call.
     
    Note: 3 way conferencing is supported with SwyxWare Essential, for multiparty conferencing Swyx Optionpack Conference or Professional is needed.
     
     
    Have a good weekend and happy Swyxing...
     
    Regards
    Mirjam
     
    @ IT Net World Ltd, NZ & AUS SWYX Distributor
    http://www.itnetworld.co.nz/
     
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