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Tom Wellige

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Blog Entries posted by Tom Wellige

  1. Tom Wellige
    From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions or downloads might not be available anymore.
     
    This blog article was originally posted on 08.01.2009 09:17
     
    Dear Swyx Users
     
    Did you know that SwyxWare enables you to dial your everyday contacts through global abbreviated dialing?
     
    Abbreviated dialing codes can be stored in the Global Phonebook and therefore made available for everyone. If you dial #45, for example, this input is not interpreted as a number: it is resolved using the Global Phonebook. The stored number will be dialed.
     

     

     
    If you are authorized to change the Global Phonebook, you can also store global abbreviated dialing codes with the help of SwyxIt!. To do this, create a new entry in the Global Phonebook and enter the dialing code of your choice in the "Name" field.
     

     
    Remember that the entry must begin with exactly one hash symbol. Two hash symbols are used for example for controlling other functions: e.g. ##10 starts Remote Inquiry, so cannot be a global abbreviated dialing code.
     
    Any questions?
     
    Have a good weekend and happy Swyxing...
     
    Kind regards
    Mirjam
     
    @ IT Net World Ltd, NZ & AUS SWYX Distributor
    http://www.itnetworld.co.nz/
     
  2. Tom Wellige
    From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions or downloads might not be available anymore.
     
    This blog article was originally posted on 08.01.2009 09:17
     
    Dear Swyx Users
     
    The special work relation between a manager and his/her assistant usually includes a clear role assignment in terms of forwarding telephone calls.
    The manager normally does not receive any calls directly, but rather all incoming calls are forwarded through the defined secretariat number. As a result, the secretariat receives all calls, both those calls intended for the secretariat and those for the manager.
     

     
    All calls received in the secretariat are shown on the display of the manager's telephone and after a predefined time period, the calls will be signaled to the manager with an attention tone. Those calls which are received for the manager can be connected to the manager by the secretariat staff after.
     
    The scenario described above, which is often called the manager PA function, represents a combination of different parameters from the SwyxWare point of view, and these parameters must be appropriately configured by the participating users.
     
    Sounds complicated? Well it isn’t! Swyx provides a wizard for this purpose to help you to set up such a secretariat configuration with just a few mouse clicks.
     
    This wizard is started in SwyxWare Administration on the "Secretariate" tab of the User. This tab can be opened using the shortcut menu in the detail view of the highlighted user or via the appropriate symbol in the SwyxWare Administration toolbar
     

     

     

     
    Note: One user can take on the secretariats function for several managers. Each manager, however, is assigned exactly one secretariat. Therefore, after creating a secretary configuration in which the user functions as a manager, the “Add” button for the lower list view is deactivated.
     
    Happy swyxing...
     
    Regards
    Mirjam
     
    @ IT Net World Ltd, NZ & AUS SWYX Distributor
    http://www.itnetworld.co.nz/
     
  3. Tom Wellige
    From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions or downloads might not be available anymore.
     
    This blog article was originally posted on 08.01.2009 09:17
     
    Dear Swyx Users
     
    Did you know that you can ad individual project codes the every single phone call?
     
    This data can then be evaluated later for time and billing purposes. For example, you can easily find out how many calls, minutes etc. were spend on which project.
     
    To associate a call to a project, you must enter the assigned project code before making the call. This is how you assign a call to a project:
     

     
    Enter '*' and then the project code, in this example 1000234. End the entry of the project code with '#'. Then dial the destination number as usual. The project code will now be recorded in the Call Detail Record (CDR) by SwyxWare.  
    You can also use project codes when dialing from Outlook:
     
    This is how you assign a call to a project when dialing from Outlook :before click the dial button you enter the project code in the according field.
     
    Open the Outlook "Contacts" folder. Select the contact and click on the SwyxIt! symbol.


      The following window appears: "SwyxIt! Phone Dialer".


      Enter a project code or select a project code from the drop-down list. Then click on "Dial" behind the number you would like to use The number entered, preceded by the project code, will be dialed.  
    Afterwards you can build your statistics accordingly:
     

     
    Any questions?
     
    Have a good weekend and happy Swyxing...
     
    Regards
    Mirjam
     
    @ IT Net World Ltd, NZ & AUS SWYX Distributor
    http://www.itnetworld.co.nz/
     
  4. Tom Wellige
    From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.
     
    This blog article was originally posted on 08.01.2009 10:07
     
    Dear Swyx Users
     
    Did you know that Swyx can access data directly from a web page?
     
    In the following downloadable example, the finance website from Yahoo is checked and the latest exchange rate on New Zealand Dollar-Euro is retrieved. Then the information is played back to the caller.
     
    ExchangeRate.zip
     
    Function:
    Inbound call Script retrieves exchange rate from www Script plays result back to caller  

     
    How can Swyx do this? By using the graphical script editor and a VB script statement, Swyx can access information from the website.
     
    '' VB script statement '' Function dollar() Dim http_req, pos Set http_req = CreateObject("Msxml2.ServerXMLHTTP.3.0") http_req.open "GET", "http://finance.yahoo.com/q?s=NZDEUR=X&d=0b", False http_req.send() pos = instr(http_req.responseText,"Last Trade") dollar = mid(http_req.responseText, pos+52,6) End Function  
    The original version of this script can be found on the Swyx Knowledge base article Custom VBScript Code - Access Web Page Within A Script (KB2650).
     
    This is just a small example on how to retrieve real-time data from a online source. If you have further question please don’t hesitate to contact me.
     
    Happy swyxing...
     
    Regards
    Mirjam
     
    @ IT Net World Ltd, NZ & AUS SWYX Distributor
    http://www.itnetworld.co.nz/
     
     
    Don't miss to take a look onto the ECR Useful Link Collection for more such examples.
     
  5. Tom Wellige
    From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.
     
    This blog article was originally posted on 08.01.2009 10:13
     
    Dear Swyx Users
     
    SwyxWare offers integrated conferencing functionality that allows you to easily setup and conduct conference calls for your staff, suppliers and customers. A conference can be quickly set up individually by any user or the callers can dial directly into a virtual conference room with a unique extension.
     

     
    Conference rooms are set up by the administrator. Internal or external numbers are assigned with which the conference rooms can be "entered". In contrast to a conference held only via SwyxIt! or phone, all participants can leave the conference independently of one another, without the conference being terminated.
     
    Access to conference calls can also be controlled with a PIN or restricted to calls from certain telephone numbers.
     
    A conference room can further have “opening hours” associated and you can download this simple sample script from here:
     
    ConferenceRoomWithOpenHoursAndPIN.zip
     
     

     
    Because it is a Swyx is software-based solution, Swyx conferencing capabilities do not require any additional hardware 🙂 , Swyx Optionpack Conference or Optionpack Professional is needed to enable this feature.
     
    Any questions?
     
    Happy weekend...
     
    Regards
    Mirjam
     
    @ IT Net World Ltd, NZ & AUS SWYX Distributor
    http://www.itnetworld.co.nz/
     
     
    Don't miss to take a look onto the ECR Useful Link Collection for more such examples.
     
  6. Tom Wellige
    From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.
     
    This blog article was originally posted on 08.01.2009 10:18
     
    Dear Swyx Users
     
    You can define call rights within SwyxWare for individual users and trunk groups. This allows business owners to take full control on calling permissions of any phone system users.
     
    For example: You can allow your sales team to do international calls to USA, but deny all other international calls. The help-desk staff should be only allowed to do local calls, and all calls to mobile phones will be denied. Accounts employees should have no calling right restrictions.
     
    All these is comfortable configurable and easy to manage. Simply change or add the default settings in the SwyxWare Administration in Calling Rights.
     

     

     
    More details can be found in the Swyx Manual Section Call Permissions.
     
    Any questions?
     
    Happy weekend...
    Regards Mirjam
     
    @ IT Net World Ltd, NZ & AUS SWYX Distributor
    http://www.itnetworld.co.nz/
     
    Update: added link to Call Permission chapter in the online manual.
     
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