Tom Wellige

On 5/26/2021 at 7:29 PM, Tom_Falk_Hansen said:

Hi Mark, i'm trying to import the script, but i get unknown format from the ECR script.

 

Do you have any idea what could cause this?

On 7/19/2023 at 5:06 PM, Uli said:

do you still have a working version?

I have just updated the download link in the article with a correctly working version.

On 2/14/2023 at 9:36 AM, Martin Schulze said:

Gibt es hier ggf. ein Update für die momentan aktuellste Version 13.25?

Nein, das Skript läuft auf JEDER SwyxWare Version. Das ist das schöne am Call Routing  

Ich habe aber nochmal etwas genauer nachgesehen, und einen logischen Fehler gefunden. Der ist nun behoben und das Skript läuft einwandfrei auf meinem 13.25er Testsystem. Der Download oben im Blog Post ist aktualisiert.

Das war allerdings nur ein logischer Fehler, d.h. das Ende des Urlaubs wurde nicht richtig erkannt. Das hat aber zu keinen Skript/Ruf Abbruch geführt. Das klingt mir eher danach, dass da ein anderes Problem vorliegt, was nichts mit dem Skript aus dem Download zu tun hat.

Ein Blick in das Server Trace sollte hier schnell Klarheit bringen.

5 hours ago, MarcoFF said:

You´ve added numbers to the engineers (12345, 23456, ...)  I tried to replace them with the user who should receive the call - internal number, external number and even user name. But nothing changes.

The button "Show results" in the Call Routing Manager will only show "???" behind all engineers. So what am I doing wrong?

You should check the server trace file for what your modified call routing script is doing.

Details on how to find and read the server trace file from a call routing perspective can be found here:

• How to filter SwyxWare traces for call routing output of single call

12 minutes ago, DNW66 said:

Hi Tom,

How does the script determine which day (Sunday or Monday) is the first day of the week? Is there a way to change this?

Within the function "GetAssignedEngineer" the VBScript build-in function "DatePart" is used. Per default it uses the first day of week setting from the Windows regional settings. If needed that can be overwritten with an optional third parameter. For details check here:

• https://www.w3schools.com/Asp/func_datepart.asp

You can use the "Say Number" block to announce the current PIN:

Sorry, I have no ETA information at hand.

Just as a short add-on information here: parallel call distribution is planned for Visual Groups in the future. So this workaround might not be needed for too long time  

In the meantime this two photos from the Swyx FB page should do  

Thanks for reporting so superbly from the first conference day in Cannes. I hope you entertain us tomorrow equally good from the conference in Essen!  

Please write as much as possible, as I won't be able to attend this years' conference.

Three of these skins are actually available for download here on Swyx Forum (with friendly permission by their authors or directly uploaded by them)  

• SwyxIt! 5 Swyx Phone L420
• Simple Skin
• ABa Corporate Skin