Christian

Hi All, i just got a Swyx Monitor and Swyx Record test licenses for all my users, however, I'm not able to hoc-on to any ongoing conversation. I checked that the function profile of the agent has Monitoring enabled and my extension number configured in "call intrusion". Further the agent is using just his SwyxIT with a Headset connected, no deskphone, no CTI and is talking to an external number. However, when I dial his number, I get "from admin diabled"/ "vom Admin geblock" In IpPbxSrv.log i see the following: 14 12:57:39.460 003c2c Info SwSIP 0EBDDF38 0000026e SwSIPCall::ActionOnStartCall () SEND SIP INVITE 14 12:57:39.460 003c2c Info SwSIP 0EBDDF38 0000026e SwSIPCall::TraceTransition () Idle --evtStartCall--> InviteSent (Result: 0) 14 12:57:39.472 004468 Info SwSIP 05253BF8 0000026e SwSIPEndp::GetCall () Found call (0EBDDF38) with Call-ID 'MWRlMDM5OGMzZjIzNTNhNWE5Y2E1OTQzNTMwNWVlMTE.' in list of calls. 14 12:57:39.472 004468 Info SwSIP 0EBDDF38 0000026e SwSIPCall::PrintMessage () RECV SIP 100 Trying 14 12:57:39.472 00180c Info SwSIP 0EBDDF38 0000026e SwSIPCall::TraceTransition () InviteSent --evt1xx--> Calling (Result: 0) 14 12:57:39.472 004468 Info SwSIP 05253BF8 0000026e SwSIPEndp::GetCall () Found call (0EBDDF38) with Call-ID 'MWRlMDM5OGMzZjIzNTNhNWE5Y2E1OTQzNTMwNWVlMTE.' in list of calls. 14 12:57:39.472 004468 Info SwSIP 0EBDDF38 0000026e SwSIPCall::PrintMessage () RECV SIP 403 Forbidden 14 12:57:39.472 002a64 Info SwSIP 0EBDDF38 0000026e SwSIPCall::MapSipRespCode2DiscCause () Mapped SIP response '403 Forbidden' to disconnect cause 'PermissionDenied' 14 12:57:39.472 002a64 Info SwSIP 0EBDDF38 0000026e SwSIPCall::ActionOn3xx4xx5xx6xx () SEND SwTCL Disconnect(PermissionDenied, lateDisconnect=false, extCause=0) 14 12:57:39.472 002a64 Inf3 SrvPBXCtl 0EA15160 0000026e SPBXCall::EventDisconnected (PermissionDenied, lateDisconnect=false, extCause=0, '','',Unknown) 14 12:57:39.472 002a64 Info SwSIP 0EBDDF38 0000026e SwSIPCall::TraceTransition () Calling --evt3xx4xx5xx6xx--> WaitForDisconnect (Result: 0) 14 12:57:39.472 000aec Inf2 SrvPBXCtl 003B6DB8 0000026e SPBXCallFSM::ActionOnDisconnected () C1-D1 14 12:57:39.472 000aec Info SrvGk 05216E10 0000026e SDeviceImpl::DecrChannelCount (out) result: (used/max) in=1/0, out=0/0, both=1/0 (client [136] D. Fischer 323) 14 12:57:39.472 000aec Info SrvPBXCtl 0EA15160 0000026e SPBXCall::DecrementChannelCounter () decremented channel counter (outbound) at device 05216E10 14 12:57:39.473 000aec Inf2 SrvPBXCtl 0ECED530 0000026e SPBXCallHub::EventDisconnected (0EA15160, PermissionDenied, Normal, '323','D. Fischer 323',Compl:YES) 14 12:57:39.473 000aec Inf3 SrvPBXCtl 0EA15160 0000026e SPBXCall::GetRegisteredEntity () U:136 14 12:57:39.473 002464 Inf2 SrvPBXCtl 07908940 0000026e SPBXCallHubFSM::ActionOnDiscBWhileCting () 14 12:57:39.473 002464 Inf3 SrvPBXCtl 0EA15160 0000026e SPBXCall::GetRegisteredEntity () U:136 14 12:57:39.473 002464 Inf2 SrvPBXCtl 0ECED530 0000026e SPBXCallHub::DisconnectAndRemoveCall (call 0EA15160, PermissionDenied, ext cause 0) 14 12:57:39.473 000aec Inf2 SrvGk 05245960 0000026e SGkImpl::RemoveActiveCallForConId (0EA15160, 622) -> no int: 1, no ext: -1 14 12:57:39.473 000aec Info SrvPBXCtl 003B6DB8 0000026e SPBXCallFSM::TraceTransition () C1-D1 Dialing --Disconnected--> CallDisconnected (Result: 0) 14 12:57:39.473 002464 Inf3 SrvPBXCtl 0EA15160 0000026e SPBXCall::EventDisconnect (cause: PermissionDenied, ext cause: 0, discon. type: Normal) 14 12:57:39.473 002464 Inf2 SrvPBXCtl 0ECED530 0000026e SPBXCallHub::RemoveCall (0EA15160) 14 12:57:39.473 002464 Inf3 SrvPBXCtl 0ECED530 0000026e SPBXCallHub::RemoveCall (0EA15160) number of calls before erase: 2 14 12:57:39.473 000be8 Inf2 SrvPBXCtl 003B6DB8 0000026e SPBXCallFSM::ActionOnDisconnectFinal () C1-D1 14 12:57:39.473 000be8 Inf2 SwTCL 0EA15160 0000026e STclCall::SignalDisconnect (PermissionDenied, lateDisconnect=false, extCause=0) 0EBDDF38 14 12:57:39.473 000be8 Info SwSIP 0EBDDF38 0000026e SwSIPCall::SignalDisconnect () RECV SwTCL SignalDisconnect(PermissionDenied, lateDisconnect=false, extCause=0, '','',Unknown) 14 12:57:39.473 002464 Inf3 SrvPBXCtl 0ECED530 0000026e SPBXCallHub::RemoveCall () removed call 0EA15160 14 12:57:39.473 000be8 Inf3 SrvPBXCtl 0EA15160 0000026e SPBXCall::GetRegisteredEntity () U:136 14 12:57:39.473 001570 Info SwSIP 0EBDDF38 0000026e SwSIPCall::ActionOnDisconnectWaitForDisc() 14 12:57:39.473 001570 Info SwSIP 0EBDDF38 0000026e SwSIPCall::ActionOnDisconnectWaitForDisc() No valid pointer to last SIP request -> no need to send SIP response 14 12:57:39.473 001570 Info SwSIP 0EBDDF38 0000026e SwSIPCall::TraceTransition () WaitForDisconnect --evtSigDisconnect--> Disconnected (Result: 0) 14 12:57:39.473 000be8 Inf2 SrvGk 05245960 0000026e SGkImpl::RemoveActiveCallForConId (0EA15160, 622) -> no int: 1, no ext: -1 14 12:57:39.473 002464 Inf2 SrvPBXCtl 0EA15160 0000026e SPBXCall::SetCallHub (00000000) remove callhub 0ECED530 14 12:57:39.473 000be8 Inf2 SwTCL 0EA15160 0000026e STclCall::Unlink () from base call 0EBDDF38 14 12:57:39.473 000be8 Inf2 SwTCL 0EBDDF38 0000026e SBaseCall::SetTclCall (00000000) replaced TCL call pointer 0EA15160 14 12:57:39.473 001570 Inf2 SwTCL 0EBDDF38 0000026e SBaseCall::Destroy () 14 12:57:39.473 000be8 Inf2 SwTCL 0EA15160 0000026e STclCall::SetBaseCall (00000000) replaced base call pointer 0EBDDF38 14 12:57:39.473 002464 Inf2 SrvPBXCtl 0ECED530 0000026e SPBXCallHub::DiscRemovAllNonACalls (TooLate, ext cause 0) 14 12:57:39.473 001570 Inf2 SwTCL 0EBDDF38 0000026e SBaseCall::Unlink () 14 12:57:39.473 000be8 Info SrvPBXCtl 003B6DB8 0000026e SPBXCallFSM::TraceTransition () C1-D1 CallDisconnected --Disconnect--> Idle (Result: 0) 14 12:57:39.473 002464 Inf2 SrvPBXCtl 0ECED530 0000026e SPBXCallHub::EventNoMoreDestCalls () 14 12:57:39.473 002464 Info SrvPBXCtl 07908940 0000026e SPBXCallHubFSM::TraceTransition () Connecting --DisconnectB--> ReleasedB (Result: 1) 14 12:57:39.473 002464 Inf2 SrvPBXCtl 01C115C8 0000026e STraceIdContainer::Free (connID 622) Other logfiles don't have any matching entries for the timestamp, event log doesn't have any entries too. Any ideas on how to solve this? Many thanks