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4 pages in this category
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3.1 - Create Issue
VBScript Lua This GSE action creates a new service issue. A common usage of this is to register a callback request. An example call routing script can be found in A.1 - Example: Create Issue. Configure action parameters By double clicking a parameter in the list, you can edit it. BaseURL Required This is the ase URL of your Jira Service page, for example: https://my-service.atlassian.net - 60 views
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3.2 - Add Comment
VBScript Lua This GSE action add a new comment to an existing service issue. Example call routing scripts can be found here A.2 - Example: Add Comment and here A.4 - Example: Check Status and Add Comment. Configure action parameters By double clicking a parameter in the list, you can edit it. BaseURL Required This is the ase URL of your Jira Service page, for example: https://my-service.atlassi - 47 views
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3.3 - Check Status
VBScript Lua This GSE action checks the status of an existing service issue. Example call routing scripts can be found here A.3 - Example: Check Status and here A.4 - Example Check Status and Add Comment. Configure action parameters By double clicking a parameter in the list, you can edit it. BaseURL Required This is the ase URL of your Jira Service page, for example: https://my-service.atlassi - 46 views
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3.4 - Trouble Shooting
VBScript Lua The Jira Service Integration extension writes meaningful trace information into the server trace file, according to the trace recommendation from this blog post: Don't be shy, be chatty! So, to figure the exact reason for the problem you need to take a look into that file. The following link explains where to find it and how to filter its content down to the call in question and call routing output only: How to filter Swyx - 44 views
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