Hey
we´ve gained a new customer with a SWYX v11 and we need to make some uploads to the global scope (wav files).
We did it via the file explorer and the assistent in the Swyx Administration.
The upload finishes successfully, but when I´m trying an inbound call, the call gets a disconnect.
The reason in the log is as following:
19 17:01:48.119 000d98 Info SwSIP 0E35E488 00000125 SwSIPCall::TraceTransition () Connecting --evtAck--> Connected (Result: 0)
19 17:01:48.122 002768 *Err MSAB 0E0D0550 00000125 SPlayFileAB::AttachWriter unsupported samplingrate: 44100 Hz, File: C:\Users\SwyxWareServices\AppData\Local\Swyx\IpPbxSrv.exe\FileCache\93702dd5-f4c8-4e0e-8312-4b5a1ea5df3f.wav
19 17:01:48.122 002768 *Err MediaMgr 04DC3F40 00000125 SMediaMgr::PlayMediaFP (file: C:\Users\SwyxWareServices\AppData\Local\Swyx\IpPbxSrv.exe\FileCache\93702dd5-f4c8-4e0e-8312-4b5a1ea5df3f.wav, userID: 63) failed to create channel for play file
19 17:01:48.122 002768 *Err SrvPBXCtl 0E2DEE58 00000125 SPBXCallHub::PlayTone () PlayMedia(welcomemessage.wav) returned AccessDenied. Channel info: IP: 192.168.XX.1|51284|51285|G722|20|-1
19 17:01:48.122 002768 *Err SrvPBXCtl 0E259360 00000125 SScriptFsm::ActionOnAlertToutGetDtmf () connecting A or playing tone failed => aborting call
19 17:01:48.122 002768 Inf2 SrvPBXCtl 0E2DEE58 00000125 SScrServer::EventPlayMessageDone ()
19 17:01:48.122 002768 Inf2 SrvPBXCtl 0E2DEE58 00000125 SScrServer::Abort (Failure)
19 17:01:48.122 002768 Inf2 SrvPBXCtl 0E2DEE58 00000125 SPBXCallHub::AbortNoFsmAccess (Failure)
19 17:01:48.122 002768 Inf3 SrvPBXCtl 04FD2460 00000125 SPBXCall::EventDisconnect (cause: Failure, ext cause: 0, discon. type: Normal)
19 17:01:48.122 002768 Inf2 SrvPBXCtl 0E2DEE58 00000125 SPBXCallHub::RemoveCall (04FD2460)
19 17:01:48.122 002768 Inf3 SrvPBXCtl 0E2DEE58 00000125 SPBXCallHub::RemoveCall (04FD2460) number of calls before erase: 1
The error message is identical, neither if I upload it via file explorer or swyx administration.
When I´m heading to the ECR of the user and upload the file directly into the user scope via the ECR, everything is fine.
I need some support
Thank you in advance!