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4 pages in this category
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Freshservice Integration - 3.1 - Create Ticket
VBScript Lua This GSE action creates a new ticket. A common usage of this is to register a callback request. An example call routing script can be found in A.1 - Example: Create Ticket. Configure action parameters By double clicking a parameter in the list, you can edit it. Domain Required This is the name of your subdomain in the Freshservice URL of your support portal, for example: https://domai - 37 views
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Freshservice Integration - 3.2 - Create Note
VBScript Lua This GSE action creates a new note/comment to an existing ticket. Example call routing scripts can be found here A.2 - Example: Create Note and here A.4 - Example: Check Status and Create Note. Configure action parameters By double clicking a parameter in the list, you can edit it. Domain Required This is the name of your subdomain in the Freshservice URL of your support portal, fo - 34 views
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Freshservice Integration - 3.3 - Check Status
VBScript Lua This GSE action checks the status of an existing ticket. Example call routing scripts can be found here A.3 - Example: Check Status, here A.4 - Example Check Status and Create Note. and here A.5 - Example: Check and Announce Status. Configure action parameters By double clicking a parameter in the list, you can edit it. Domain Required This is the name of your subdomain in the Fres - 30 views
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Freshservice Integration - 3.4 - Trouble Shooting
VBScript Lua The Freshservice Integration extension writes meaningful trace information into the server trace file, according to the trace recommendation from this blog post: Don't be shy, be chatty! So, to figure the exact reason for the problem you need to take a look into that file. The following link explains where to find it and how to filter its content down to the call in question and call routing output only: How to filter Swyx - 26 views
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