Appendix A

5 pages in this category

1. Freshservice Integration - A.1 - Example: Create Ticket

   Last Updated: Wednesday at 10:35 AM

   VBScript   Lua   This example demonstrates the usage of the FreshserviceIntegration - Create Issue GSE action.   It creates a new ticket and announces afterwards "0" on success or "1" on failure.       To install it:   Open the Call Routing Manager of your desired SwyxWare user.   Click the "New Rule..." button.   Select "Graphical Script Editor" and click Ok.   Within the GSE open the File | Import... menu
   • 25 views

2. Freshservice Integration - A.2 - Example: Create Note

   Last Updated: Wednesday at 10:36 AM

   VBScript   Lua   This example demonstrates the usage of the FreshserviceIntegration - Create Note GSE action.   It adds a new note/comment to an existing ticket and announces afterwards "0" on success or "1" on failure.       To install it:   Open the Call Routing Manager of your desired SwyxWare user.   Click the "New Rule..." button.   Select "Graphical Script Editor" and click Ok.   Within the GSE open th
   • 27 views

3. Freshservice Integration - A.3 - Example: Check Status

   Last Updated: Wednesday at 10:36 AM

   VBScript   Lua   This example demonstrates the usage of the FreshserviceIntegration - Check Status GSE action.   It checks the current status of an existing ticket and announces the result.       To install it:   Open the Call Routing Manager of your desired SwyxWare user.   Click the "New Rule..." button.   Select "Graphical Script Editor" and click Ok.   Within the GSE open the File | Import... menu and cl
   • 26 views

4. Freshservice Integration - A.4 - Example: Check Status and Create Note

   Last Updated: Wednesday at 10:37 AM

   VBScript   Lua   This example demonstrates the usage of the FreshserviceIntegration - Check Status and FreshserviceIntegration - Create Note GSE actions.   It is assumed to be used on a support help desk, where only callers with a valid ticket id are getting connected. Additionally all call details will be added as private note to the ticket at the end of the call.       To install it:   Open the Call Routing Manager of your desired Swyx
   • 25 views

5. Freshservice Integration - A.5 - Example: Check and Announce Status

   Last Updated: Wednesday at 10:37 AM

   VBScript   Lua     This example demonstrates the usage of the FreshserviceIntegration - Create Issue and AzureTTS (text-to-speech) GSE actions.   You need to have the AzureTTS (text-to-speech) Open ECR Extension installed beside the Jira Service Integration.   It asks for an issue id (close id with #), checks the status and announces its details.       To install it:   Open the Call Routing Manager of your desired SwyxWare user.
   • 30 views