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  • Freshdesk Integration - A.3 - Example: Check Status

    Freshdesk Integration - A.3 - Example: Check Status

    VBScript   Lua

     

    This example demonstrates the usage of the FreshdeskIntegration - Check Status GSE action.

     

    It checks the current status of an existing ticket and announces the result.

     

    image.png

     

     

    To install it:
     

    1. Open the Call Routing Manager of your desired SwyxWare user.
       
    2. Click the "New Rule..." button.
       
    3. Select "Graphical Script Editor" and click Ok.
       
    4. Within the GSE open the File | Import... menu and click No.
       
    5. From the download package select the following file:

      For VBScript usage:
      VBScript based\rse\Check Status.rse


      For Lua usage:

      Lua based\rse\Check Status.rse

       

    6. You need to make some modifications in the FreshdeskIntegration - Check Status (Run GSE Action) block . They are explained in detail in chapter 3.3 - Check Status.

     

     


    Tom Wellige
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