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5 pages in this category
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Freshdesk Integration - A.1 - Example: Create Ticket
VBScript Lua This example demonstrates the usage of the FreshdeskIntegration - Create Issue GSE action. It creates a new ticket and announces afterwards "0" on success or "1" on failure. To install it: Open the Call Routing Manager of your desired SwyxWare user. Click the "New Rule..." button. Select "Graphical Script Editor" and click Ok. Within the GSE open the File | Import... menu and - 34 views
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Freshdesk Integration - A.2 - Example: Create Note
VBScript Lua This example demonstrates the usage of the FreshdeskIntegration - Create Note GSE action. It adds a new note/comment to an existing ticket and announces afterwards "0" on success or "1" on failure. To install it: Open the Call Routing Manager of your desired SwyxWare user. Click the "New Rule..." button. Select "Graphical Script Editor" and click Ok. Within the GSE open the F - 33 views
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Freshdesk Integration - A.3 - Example: Check Status
VBScript Lua This example demonstrates the usage of the FreshdeskIntegration - Check Status GSE action. It checks the current status of an existing ticket and announces the result. To install it: Open the Call Routing Manager of your desired SwyxWare user. Click the "New Rule..." button. Select "Graphical Script Editor" and click Ok. Within the GSE open the File | Import... menu and click - 26 views
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Freshdesk Integration - A.4 - Example: Check Status and Create Note
VBScript Lua This example demonstrates the usage of the FreshdeskIntegration - Check Status and FreshdeskIntegration - Create Note GSE actions. It is assumed to be used on a support help desk, where only callers with a valid ticket id are getting connected. Additionally all call details will be added as private note to the ticket at the end of the call. To install it: Open the Call Routing Manager of your desired SwyxWare u - 29 views
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Freshdesk Integration - A.5 - Example: Check and Announce Status
VBScript Lua This example demonstrates the usage of the FreshdeskIntegration - Create Issue and AzureTTS (text-to-speech) GSE actions. You need to have the AzureTTS (text-to-speech) Open ECR Extension installed beside the Jira Service Integration. It asks for an issue id (close id with #), checks the status and announces its details. To install it: Open the Call Routing Manager of your desired SwyxWare user. - 40 views
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