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What's New in Version v1.1.0      This version adds the following new features: New global variable that holds the latest status after "Check Status" call New global variable that holds the latest modification date after "Check Status" call New example that asks for an issue id, checks the status and uses the Azure TTS Open ECR Extension to announce everything  

What's New in Version v1.5.0 Added new functionality to the "Ticket Status" GSE Action: added global variable "g_sLatestZendeskTicketStatus" holding the status of the requested ticket added global variable "g_sLatestZendeskTicketModified" holding the latest modification date of requested ticket (in UTC, as provided by Zendesk) added global variable "g_sLatestZendeskTicketModifiedReadable" holding the latest modification date of requested ticket in a readable format (in local time format) added dynamic mapping from status to block exit    Added example "Check and Announce Status" to check status of ticket and announce its details via the AzureTTS Open ECR extension  

The problem is solved. It was just a small misunderstanding of the different provided examples.   BTW: I have moved the Freshservice questions out of Integration into cloud-based ticket/helpdesk systems into their own topic, to keep things clear.